Legal

Privacy Policy

Last updated: February 1, 2026

1. Introduction

VCB Logistics Limited ("VCB," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile applications, and services (collectively, the "Services").

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

  • Name, email address, phone number, and postal address
  • Profile information and photos
  • Payment and billing information
  • Driver's license and identification documents (for Drivers)
  • Vehicle registration and insurance documents (for Fleet Partners)
  • Business information (for Business accounts)

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

  • Device information (type, operating system, unique identifiers)
  • Location data (with your permission)
  • Usage data and analytics
  • Log data (IP address, browser type, pages visited)
  • Transaction and delivery history

2.3 Location Information

For Drivers, we collect precise location data when the app is in use to facilitate deliveries and ensure safety. Fleet Partners can view their vehicles' locations through the dashboard. You can control location permissions through your device settings.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related notifications
  • Match Drivers with delivery opportunities
  • Enable Fleet Partners to monitor their vehicles
  • Verify user identities and conduct background checks
  • Send promotional communications (with your consent)
  • Respond to customer support requests
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Other users as necessary (e.g., Drivers see delivery addresses)
  • Service providers who assist in our operations
  • Payment processors for transaction handling
  • Background check providers (for Drivers)
  • Insurance companies for claims processing
  • Law enforcement when required by law
  • Business partners with your consent

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. We may retain certain information for longer periods as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and data
  • Object to certain processing activities
  • Export your data in a portable format
  • Withdraw consent for optional processing

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our platform and updating the "Last updated" date. Your continued use of the Services constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, please contact our Data Protection Officer:

  • Email: privacy@vcblogistics.com
  • Address: VCB Logistics Limited, Lagos, Nigeria
  • Phone: +234 800 VCB HELP